TERMS & CONDITIONS

I. Welcome to Florist Petals. We are happy to have you. We pride ourselves on quality products and service. We would like to make you aware of the Terms of Service (“Agreement”). That correspond to the use of our website.

1. When your order from Florist Petals you enter into a legally binding contract. The agreement applies to and products and services we provide. Any information collected from you on our website is subject to a Privacy Policy. The Privacy Policy is stated within this agreement.
2. This Agreement is subject to Nevada Laws. Any cause of action you may have with Florist Petals must be commenced within two years after the claim arises. All claims are subject to mandatory arbitration in the jurisdiction of Nevada the venue being Superior Court. To access our website, you must be 16 years old and agree to the terms of the agreement.
3. Florist Petals website can not be copied in any way.
4. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

Calling and Messaging

- By submitting, you authorize Florist Petals to reach out to you via call, email, or text for information about your account needs. We will never share your personal information with third parties for marketing purposes. For help, reply Help. To opt out of communications, reply STOP. Message and Data rates apply. Messaging frequency may vary. For more information, refer to the privacy policy on our website. Opt our to email by emailing STOP to [email protected] 

II. Using an Account at Florist Petals

1. You must be over 16+ years old.
2. You must agree to the terms of this agreement.
3. You can’t register for the use of a third party.
4. For account security you are provided with a password. If you disclose your user ID or password to another person or entity and allow them to access your account, you are responsible for any transactions related to your account.

III. Purchasing products

You must be over 16+ to purchase products on our website. When purchasing products, you agree to our terms and conditions.

VI. Delivery

1. In addition to our delivery network. We also use UPS, FedEx and USPS to deliver our flowers and products
2. We do not deliver flowers or other products for orders less than $29.99
3. 2PM local time is the cut off for same day deliveries
4. Orders after 2PM will be delivered the following business day.
5. Delivery hours are typically 9am to 7pm local time.
6. Orders placed on Sunday will be scheduled for delivery the following Monday.
7. Delays
   - We will make every effort to contact you.
8. Holidays we can not guarantee delivery on busy floral holidays ie Thanksgiving, Christmas, and Valentine’s Day. Please place these orders four days in advance to assure delivery.
9. Undeliverable Locations
   - These are not limited to cemeteries, cruise ships, airport terminals, post office boxes, remote locations and rural locations.
10. Non-Delivery / Late Delivery
    - Some conditions are outside our control road closures, traffic conditions, lack of access to the delivery address and weather conditions.
11. Incorrect or insufficient address provided.
12. These orders will be rescheduled at the next available delivery time or date.
13. In the case of non-deliveries, you must claim non-delivery within 48 hours of the order's delivery date.
14. If there is no response upon delivery, florist will call the recipient if no response florist will leave at the door. If there is a security concern, if the weather is inclement or there is a exterior temperature concern the order will be taken back to the shop and will go out for re-delivery the following business day.

V. Service Fees

- Will apply on delivery orders. They are stated at checkout.
- Some rural locations require and additional charge the customer will be notified.
- Any orders refused by the addressee will not be refunded.

VI. Substitution Policies

1. If a floral container or vase is not available a similar container will be substituted.
2. Flower arrangements and assorted flowers, if some flowers are not available, we will substitute other kinds of flowers at equal or greater value.
3. Specialty gifts may be substituted with another specialty gift of equal or greater value within the same category.

VII. Cancellations

Your order can be cancelled within 24 hours of order placement. Same day or next day delivery may not be cancelled.

VIII. Copyright and Trademarks

Florist Petals website is protected by US copyright laws. The website is only for your personal use.

IX. Indemnification

All customers agree to indemnify and hold harmless Florist Petals and all of its officer directors, owner, agents, employees, information providers, affiliates, licensors and licenses from and against any and all liability and costs incurred by the Indemnified Parties in connection with any claim. You are required to cooperate should any defense of any claim occur.